Installing the Hayes Optima Modem

and FastSync 3780 Software On Your PC

The first step in installing your external Hayes Optima modem under Windows 95, 98, NT, XP  will be to connect your modem to your PC.  Your external modem will connect to your PC via an RS-232 serial cable.  One end of the cable will connect to the back of your modem, while the other end will connect to either a 9 pin or 25 pin male serial port on the back of your PC.

After securing your modem to the serial port, it is time to configure your modem.

Open up `Control Panel' on your desktop. You can find this option under the `Start' menu under `Settings'.  In Control Panel you will see an icon labeled `Modems'. Double click on that. This will open the modem setup and configuration portion of Windows '95/98/NT/XP. Once there, remove any modems that may already be installed in your PC. You can do that by highlighting the modems that you wish to remove and clicking on the button labeled `Remove'. Next, choose the button marked `Add'. You will then choose the `Next' option to have Windows operation system search for your new modem. Windows will at this point search your COM ports for modems. It may run the `Add New Hardware' wizard at this point in the installation. Your internal modem is actually seen as if it were another serial port on your PC. Windows will detect your modem as a serial port and configure the new port accordingly.

Once the setup wizard has completed looking for new modems, it will display a list of modems that it has detected. There will be a button on the left hand side of the pop up menu marked `Change'. This will allow you to select a different driver for your modem. In many cases, on some Windows machines, Windows will show that it has detected a Standard Modem, and not necessarily the Hayes Optima modem. That is quite normal. The Standard driver will work just fine with your modem.  You can also select your exact modem model from the list. Windows contains a detailed listing of drivers for the various Hayes modems. Once the correct modem is listed, click on `Finish'. Windows will then add the correct drivers for use with your modem.

Why do some of the ATi commands report "ERROR" when Windows runs its diagnostics? Is my modem broken?

It is normal for those commands to report an error message. Those ATi commands are not supported by your modem and will report an error message. Many applications, such as Windows 95/98/XP, will send a series of AT commands to your modem to identify it. Not all modems will use the same commands to identify themselves.

Why can't I set my Windows software to 230.4K bits/s, my modem and serial card support it? Do I need a new driver?

Currently, the maximum DTE rate (the speed between your modem and your computer) supported by the Windows COM drivers and Windows native applications is 115.2K bits/s. That is a limitation of the operating system and not the hardware. The only way to utilize the higher speeds supported by your high speed modem or high speed serial card, is to use an application that internally supports the 230.4K DTE rate. These applications are known as legacy applications. Windows native applications, on the other hand, do not contain internal COM drivers and will use those built into Windows. The Smartcom Message Center software will work under Windows and will support 230.4K.  In any case your max speed using Bisynchronous 3780 software is only 33.6Kbps.  And, often quite slower depending upon your telephone line conditions.  The higher speeds discussed above are for Asynchronous communications, not bisynchronous.

Software Installation

CTI's Windows Version of FastSync 3780 program for Windows is distributed in one of several ways. You may have received your software either on a floppy disk, CD, or you might have received your software as a zipped or an especially named file with a .X file extension over the Internet. If you received your software via the Internet, you must first expand the zipped file into a temporary folder.  During the installation, you may receive a "Warning" on your screen that you may be installing a program that may be unsafe - don't worry, FastSync is a safe program.  Therefore, accept the program by saying "yes" or "Okay."   If you have received a file with an extension ".X" you must rename the file extension with a ".EXE" extension. 

FastSync for Windows can be installed through the Add/Remove Programs icon in Control Panel, or it can be installed through Windows Explorer by first expanding the contents of the floppy drive so that you can see the files on the diskette and then double click the Setup application.

It is recommended that you install the software through Add/Remove programs dialog in Control Panel. First, click "Start" on the Task Bar. Move the mouse cursor up to "Settings," where a sub-menu will appear. Click on "Control Panel" and then double-click on Add/Remove Programs.

Click "Install" and follow the instructions that appear on the screen.

By default, FastSync normally installs into a C:\FASTSYNC directory. You can override this during the installation process if you want FastSync to be installed into some other directory.

Begin the execution of FastSync by double-clicking on the FastSync icon. FastSync first checks to see if it can initialize a modem. If it cannot, a warning message appears. First time users of FastSync must run the program to set a Com Port where FastSync for Windows will find an AutoSync-enabled OPTIMA^® business modem as distributed by CTI. NOTE: the OPTIMA modem from CTI contains unique internal modem Firmware - do NOT up-date or otherwise modify this modem Firmware! Setting The Com Port

Set the Com Port by choosing Advanced Options from the main Window. Choose Hardware Settings from the Advanced Options screen. Select the correct Com Port, select a Max Connect Rate of 28,800 and a Max DTE Baud Rate of 33,600 (these are generally reliable settings) leave the AutoSync version set to AutoSync 2. Note: some Host mainframe modems can not train faster than 9600 baud. In this case, you will have to set your max connect rate to 9600 and the max DTE baud rate to 9600.

Command files from the DOS version of FastSync can also be run with the Windows version. To run these command files, click the Command File button on the Main Screen and then click the Run Command File button. A standard Windows 95 File Dialog box appears. Only files with the extension ".CMD" are displayed in the file dialog window.

Other Screen Shots - click here (Note:  you'll be taken to another web site - so use your Back key to return)

Command files can be created through any text editor that produces standard ASCII text output.  If you have purchased ProForma Scripts, just modified them with your specific "ID" and "Password" provided by your Host.  And, make sure you save them in a DOS format.

The HayesAutoSync feature allows the use of a PC’s standard asynchronous port for synchronous communications, eliminating the additional expense of a separate synchronous adapter card. This convenient feature brings both asynchronous and synchronous data transfer capability to your system in one communications device - in this case, a Hayes OPTIMA modem.

The AutoSync capability provides an alternative means of connectivity to mainframes and mini-computers while eliminating the need for an SDLC or HDLC synchronous adapter card. This feature requires special licensed AutoSync capable software from CTI Communications. Hayes has developed two versions of its AutoSync^® product to support their modems. The AutoSync1 version has a maximum speed of 9,600 bps, and AutoSync2 their high speed version, reportedly will support speeds up to 33,600 bps.

Your copy of FastSync automatically detects whether the modem supports the high or low speed version. Your Hayes modem will return a code that indicates whether it supports the high speed (AutoSync2) version, or the low speed (AutoSync1) version. You should use the AutoSync 2 (default) setting when using the Windows version of FastSync 3780.

SyncPack^® and FastSync^® are registered trademarks of CTI Communications, a Division of Consul Tec, Inc.  Cleo^®, 3780Plus^®, SYNCcable+^® and SYNCrac^® are registered trademarks of Cleo Communications, a Division of DFI.  All other trademarks belong to their respective companies. Copyright © 1996 - 2008 CTI Communications, a Division of Consul Tec, Inc. All Rights Reserved. CTI makes no claim or representation, and accepts no responsibility, regarding the quality, nature, connect, operability or reliability of sites accessible by hyperlink from this Web site, or sites linking to this Web site.