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Annual Technical Support and Maintenance

Technical Support is approximately 20% of the initial product cost and is payable upon initial product purchase.  Each year thereafter we send out an Annual Technical Support and Maintenance Invoice to each end user who has one of our software products (for example our Chrysler EBMX Software Interface into Chrysler's EBMX computer system). If the Invoice is paid you are entitled to on-going telephone support (e.g., re-installation help, system tweaking, etc.), along with any new software updates.

However, if the Invoice is NOT paid when we send Invoices in the following years and we are called for support, your company will be required to pay back support plus a $500 reinstatement fee.

 

 

 
 

 

SyncPack and FastSync are registered trademarks of CTI Communications, a Division of Consul Tec, Inc.  Cleo, 3780Plus, SYNCcable+ and SYNCrac are registered trademarks of Cleo Communications, a Division of DFI.  All other trademarks belong to their respective companies. Copyright 1996 - 2014 CTI Communications, a Division of Consul Tec, Inc. All Rights Reserved. CTI makes no claim or representation, and accepts no responsibility, regarding the quality, nature, connect, operability or reliability of sites accessible by hyperlink from this Web site, or sites linking to this Web site.